420-422 Elgar Road, Box Hill Vic 3128
电话 (03) 98992425
传真 (03) 98997909

36 Rutland Rd, Box Hill Vic 3128
电话 (03) 98994570
传真 (03) 98971320


病人信息

Attendance

Appointments are essential. Open access (walk in) consultations are available following a medical triage procedure. Longer consultations are available and may be arranged. Attendance is required for repeat prescriptions.

After Hours

Should you require care outside our hours please contact our locum services (National Home Doctor Services) on 137425. This service will be bulk billed. Alternatively, you can visit After Hour GP clinic at 36 Wellington Rd, Box Hill VIC before 11 PM. Their phone number is 0388207500.

Translator Interpreter Services

All our doctors can speak English and Mandarin. The translator Interpreter Service is available for non English, non Mandarin speaking patients. Please speak to the Receptionist to organize the services of a phone interpreter.

Confidentiality

Your Medical Record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. We abide by the National Privacy Principals which are available at: www.privacy.gov.au. We ask you to respect that without prior consent we cannot release results to anyone other than the patient concerned.

Results

Unless otherwise directed by doctors, a follow up appointment will be required to obtain your results. Even if your results are ‘normal’ further investigation or discussion may be needed.

Repeat Prescriptions

For Medico legal reasons the Practice policy is that repeat prescriptions require a consultation.

Reminders / Recalls

Box Hill Family Clinic has a system for follow up and recall of patient with abnormal test result. For this reason, it is important for us to have your current contact details. We also offer you the opportunity to be placed on our reminder system for management of routine health issues.

Patient’s right to participate in decisions about their health care Our practice gives patients sufficient information about the purpose, importance, benefits, risks and possible costs associated with proposed investigations, referrals or treatments, to enable patients to make informed decisions about their health.

Engages with other services

Our practice engages with a range of health, community and disability services to plan and facilitate optimal patient care.

Procedure for referrals

It is the policy of this practice that an appointment is required to obtain referrals to specialists or other healthcare professionals. Our referral documents to other health care providers contain sufficient information to facilitate optimal patient care.

Telephoning Your Doctor

You can contact your doctor by telephone during normal surgery hours. A message will be taken when the doctor is with another patient. Emergencies will be dealt with immediately.

Email

You can email our reception for appointments. Our doctors do not communicate with patients through email.

Fees

Our Clinic bulk bills patients who have Medicare cards. No out-of- pocket fee is involved for bulk billing services.

Private patients

Standard Consultation: $55
Longer Consultation: $85
Home Visit: $200
Saturdays/ Sundays Standards: $65
Saturdays/ Sundays Longs: $ 95

Home visits

Available for regular patients who lives in Box Hill and are unable to attend the clinic due to their medical conditions. Home visits are not bulk billed. Please ask front desk for more information.

Violence are not tolerance at this clinic



Patient feedback & complaints scheme

From time to time we ask patients to participate in a survey. This allows us to improve our practice & facilities. If you are unhappy with any aspect of care you receive we would appreciate knowing about it. Please feel free to discuss this with either your Doctor or the Reception staff. You may also like to put a comment in the suggestion box in the waiting room. If there is a problem you wish to address outside the clinic you can contact the Victorian Government Service for handling health complaints.

Health Service Commissioner

30th Floor
570 Bourke Street,
Melbourne 3000
T: 1300582113
Website:hcc.vic.gov.au/make-complaint
E:
hsc@dhs.vic.gov.au

联络方法

诊所 1
420 Elgar Road
Box Hill Vic 3128
电话 (03) 98992425
传真 (03) 98997909

诊所 2
36 Rutland Rd
Box Hill Vic 3128
电话 (03) 98994570
传真 (03) 98971320

地图位置

Booking on 420 Elgar Road, Box Hill Vic 3128


Booking on 36 Rutland Rd, Box Hill Vic 3128