Privacy Policy

At Box Hill Family Clinic, we are committed to protecting the privacy and confidentiality of our patients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather from our patients. We comply with all applicable privacy laws and regulations to ensure the highest standard of patient data protection. 1. Information Collection We collect personal information from our patients to provide them with quality healthcare services. The types of information we may collect include but are not limited to: Full name Date of birth Contact information (address, phone numbers, email) Medical history and health-related information Medicare number and health insurance details Emergency contact details Any other information necessary for medical diagnosis and treatment We collect this information through various means, including in-person consultations, phone calls, electronic communications, online forms, and other secure methods. 2. Use of Information The personal information collected is used for the following purposes: Providing medical diagnosis and treatment to patients Scheduling appointments and sending appointment reminders Communicating with patients regarding their healthcare and treatment plans Managing billing and processing insurance claims Meeting legal and regulatory requirements Improving the quality of healthcare services we provide Conducting research and analysis (with consent if identifiable information is used) 3. Disclosure of Information We may disclose patients' personal information in the following circumstances: To other healthcare professionals involved in the patient's treatment and care To third-party service providers who assist in the provision of healthcare services (e.g., pathology labs) As required by law, including reporting certain infectious diseases To comply with court orders or legal proceedings With patient consent for specific purposes 4. Data Security We take all reasonable steps to protect patients' personal information from unauthorized access, use, or disclosure. Our staff is trained to handle patient data with the utmost confidentiality and signed confidentiality agreements on the first day. We utilize physical, electronic, and procedural safeguards to ensure the security of patient information. In the process of upgrading the clinic's IT equipment, we will engage in consultation with our chosen IT company, who will assist us in securely erasing all data from hard drives and photocopiers before their disposal. 5. Access and Correction Patients have the right to access their personal information held by the practice. If any information is found to be inaccurate or incomplete, patients may request corrections or updates. 6. Retention of Information We retain patients' personal information for as long as required by law and for the purpose for which it was collected. Once information is no longer needed, it will be securely destroyed or de-identified. 7. Changes to the Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Patients will be notified of any significant changes to this policy. 8. Contact Information If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact our front desk. Translator Interpreter Services All our doctors can speak English and Mandarin. The translator Interpreter Service (TIS) is available for non-English, non-Mandarin speaking patients. Please speak to the Receptionist to organise the services of an interpreter. By engaging with our services, patients consent to the collection, use, and disclosure of their personal information as outlined in this Privacy Policy.

Contact

Clinic 1 420 Elgar Road Box Hill Vic 3128 Phone (03) 98992425 Fax (03) 98997909

Clinic 2 36 Rutland Rd Box Hill Vic 3128 Phone (03) 98994570 Fax (03) 98971320

Location